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Service Contracts
Smart Home Swiss SA is there for you even after commissioning and offers individual service contracts and technical support on a time-and-materials basis.
Smart Home Service: Smart Home Swiss SA is there for you even after commissioning and offers technical support - for Amika, Energio, Porto or any other Smart Home Swiss system.
Without a service contract, technical support is billed on a time-and-materials basis. Alternatively, an individual service contract (Service Level Agreement, SLA) can be concluded with support services tailored to the project.
The first-level support is generally provided by the executing electrical contractor. They are familiar with the Smart Home Swiss installation on site, are appropriately trained and equipped with the necessary tools to analyze and resolve issues.
If a problem cannot be resolved by the electrical contractor on site or if in-depth system knowledge is required, Smart Home Swiss offers second-level support.
With second-level support, the specialists from Smart Home Swiss assist the executing electrical contractor by phone, via remote access or - if necessary - directly on site, depending on the project and support case.
Through our Smart Home Support, the electrical contractor has access at all times to the know-how of the development and project specialists at Smart Home Swiss SA. Among other things, the following services are part of Smart Home Swiss second-level support:
Billing for Smart Home Swiss second-level support is generally based on time and materials.
For larger residential developments, institutional clients or long-term operator concepts, individual service contracts (Service Level Agreements, SLA) can be arranged.
These service contracts are developed on a project-specific basis and tailored to the respective requirements, for example with the following services:
Even with a service contract, the electrical contractor remains the first point of contact on site, while Smart Home Swiss SA provides second-level support and specialized system know-how.
If the electrical contractor requires assistance in resolving the issue, they contact Smart Home Swiss second-level support.
Support services without a service contract are billed based on actual time and materials. Support services included in a service contract are not billed separately.
An individual service contract can be used to arrange service offerings tailored to the specific project, such as defined response times, regular software and security updates, extended remote support services, technical system inspections, assistance with owner and tenant changes and/or prioritized processing of support requests.
Many support services such as configuration changes, software and firmware updates or device diagnostics can generally also be performed remotely by Smart Home Swiss SA technicians, i.e. via remote access.
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