{"id":3172,"date":"2026-08-08T16:23:36","date_gmt":"2026-08-08T14:23:36","guid":{"rendered":"https:\/\/smarthome.ch\/services\/service-contracts\/"},"modified":"2026-09-07T10:28:05","modified_gmt":"2026-09-07T08:28:05","slug":"service-contracts","status":"publish","type":"page","link":"https:\/\/smarthome.ch\/en\/services\/service-contracts\/","title":{"rendered":"Service Contracts"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\r\n
\r\n
\r\n
\r\n
\r\n
\r\n
\r\n
\r\n
\r\n

Technical Support. Expert Service. Problem Solved. <\/h4>\r\n

Service Contracts<\/h2>\r\n

Smart Home Swiss SA is there for you even after commissioning and offers individual service contracts and technical support on a time-and-materials basis.<\/p>\r\n

\r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n
<\/div>\r\n\r\n
\r\n
\r\n <\/i>\r\n <\/div>\r\n
\r\n <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\r\n
\r\n

Smart Home Swiss Service, Support and Service Contracts<\/h1>\r\n

Smart Home Service: Smart Home Swiss SA is there for you even after commissioning and offers technical support - for Amika, Energio, Porto or any other Smart Home Swiss system.<\/strong><\/p>\n

Without a service contract, technical support is billed on a time-and-materials basis. Alternatively, an individual service contract (Service Level Agreement, SLA) can be concluded with support services tailored to the project. <\/p>\n <\/div>\r\n \r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n \t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tService Contract Consultation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\r\n
\r\n

First-Level Support by Electrical Contractor<\/h2>\r\n

The first-level support<\/strong> is generally provided by the executing electrical contractor<\/strong>. They are familiar with the Smart Home Swiss installation on site, are appropriately trained and equipped with the necessary tools to analyze and resolve issues. <\/p>\n

If a problem cannot be resolved by the electrical contractor on site or if in-depth system knowledge is required, Smart Home Swiss<\/strong> offers second-level support<\/strong>.<\/p>\n <\/div>\r\n \r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\r\n
\r\n

Second-Level Support by Smart Home Swiss<\/h3>\r\n

With second-level support<\/strong>, the specialists from Smart Home Swiss<\/strong> assist the executing electrical contractor by phone, via remote access or - if necessary - directly on site, depending on the project and support case.<\/p>\n

Through our Smart Home Support, the electrical contractor has access at all times to the know-how of the development and project specialists at Smart Home Swiss SA. Among other things, the following services are part of Smart Home Swiss second-level support<\/strong>:<\/p>\n